Privacy policy

Last Updated: 31/11/2025
Effective in: India

MIVORA (“we”, “us”, “our”) operates this website and online store to provide you with products, content, features, tools, and related services (“Services”). This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit or interact with our Services.

This policy complies with the Digital Personal Data Protection Act, 2023 (DPDP Act – India), applicable rules, and standard e-commerce practices.
If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy prevails for matters relating to your personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Policy.

1. Personal Information We Collect

"Personal Information" means any data about an individual who is identifiable by that data.

We may collect the following categories:

A. Contact Information

Name
Billing address
Shipping address
Email address
Phone number

B. Financial Information

Credit/debit card details
UPI information
Payment confirmation
Transaction details
(All payment processing is handled securely by Shopify and/or Razorpay.)

C. Account Information

Username
Preferences and profile settings

D. Order & Transaction Information

Items viewed, added to cart, wishlisted, or purchased
Returns, exchanges, and cancellations
Order history

E. Communication Data

Emails, messages, or customer support inquiries
Reviews or messages submitted through the Services

F. Device & Technical Information

IP address
Browser/device type
Cookies
Log data
Usage patterns on our website

G. Information from Third Parties

Shopify
Payment gateways
Marketing partners
Delivery partners

We do not collect sensitive personal data (e.g., biometrics, Aadhaar, etc.) unless legally required.

2. How We Collect Personal Information

We collect data:

Directly from You

When you create an account
When you place an order
When you communicate with us

Automatically

Cookies
Device identifiers
Analytics tools

From Service Providers

Shopify
Payment partners
Delivery/courier companies

From Marketing or Advertising Partners

Analytics data
Interest-based advertising data

3. How We Use Your Personal Information

Depending on your interactions with us, we may use your data for:

A. Providing and Improving the Services

Fulfil orders
Process payments
Manage your account
Enable shipping and delivery
Handle returns and refunds
Personalize your shopping experience
Display recommendations

B. Marketing & Advertising

Email or SMS updates
Promotions and offers
Personalized ads

You may opt out of marketing at any time.

C. Security & Fraud Prevention

Authenticate accounts
Detect suspicious activity
Prevent harmful, illegal, or fraudulent actions

D. Customer Support

Respond to inquiries
Provide updates
Assist with issues

E. Legal Compliance

Comply with Indian law
Respond to government or lawful requests
Resolve disputes

4. How We Share Your Personal Information

We may share information with:

A. Shopify

Our website is hosted by Shopify.
Shopify processes your data to operate and improve the platform.

B. Service Providers

Payment gateways
Courier & logistics partners
Cloud storage providers
Customer support tools
Data analytics services

C. Marketing & Advertising Partners

Used for targeted advertisements and analytics.

D. Business Transfers

If we undergo a merger, acquisition, restructuring, or asset transfer.

E. Legal Requirements

If required by:

Courts
Law enforcement
Government authorities

We do not sell personal data.

5. Relationship with Shopify

Shopify may collect and process your personal information independently to support platform services.
To learn more about how Shopify handles your data, please visit the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

6. Children’s Data

The Services are not intended for individuals under 18.
We do not knowingly collect data from minors.

If a child has submitted information, parents/guardians may request deletion using our contact details below.

7. Data Security and Retention

We implement reasonable technical and organizational safeguards. However, no online system is 100% secure.

We retain personal information for as long as necessary to:

Fulfil orders
Provide Services
Support legal requirements
Maintain business records

When retention is no longer required, data is securely deleted.

8. Your Rights Under Indian Law

Under the DPDP Act, 2023, you have the right to:

✔ Access your personal information

✔ Correct inaccuracies

✔ Delete your personal information (subject to legal requirements)

✔ Withdraw consent for data processing (where applicable)

✔ Opt-out of marketing communications

You may exercise these rights by contacting us.

We may need to verify your identity before processing requests.

9. Cookies & Tracking Technologies

We use cookies and similar tools to:

Enable website functionality
Analyze traffic
Personalize content
Deliver targeted ads

You may control cookies via your browser settings.

10. International Transfers

Shopify’s servers and some service providers may be located outside India.
Your data may be processed internationally in accordance with contractual protection and applicable law.

11. Complaints & Grievance Officer (DPDP Requirement)

As required by the DPDP Act, we designate a Grievance Officer:

Name: Grievance Officer – MIVORA
Email: mivorawyv@gmail.com
Address:
Kautilya Royal
Naranpura Road, Sundar Nagar
Nr. Ladli Corner, Naranpura
Ahmedabad, Gujarat – 380013, India

We will respond within the timelines prescribed by law.

12. Changes to This Policy

We may update this Privacy Policy to reflect:

Changes in practices
Legal requirements
Operational updates

The “Last Updated” date will always reflect the most current version.

13. Contact Us

For questions, concerns, or privacy-related requests, contact us at:

MIVORA
Email: mivorawyv@gmail.com
Address:
Kautilya Royal
Naranpura Road, Sundar Nagar
Nr. Ladli Corner, Naranpura
Ahmedabad, Gujarat – 380013
India